Terms & Conditions

1. Introduction & Acceptance of Terms

These Terms and Conditions of Carriage ("Terms") govern the provision of courier, parcel delivery, and freight transport arrangement services by S Parcel Logistics Pte. Ltd.("we", "us", or "our") to you ("you" or the "customer"). By booking a service, sending a parcel through us, or engaging our logistics services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Services Covered

S Parcel Logistics provides courier and parcel delivery services and freight transport arrangement services under its registered activities (SSIC 53200 (Courier) & SSIC 52292 (Freight arrangement)). Our service scope includes last-mile delivery within Singapore, e-commerce fulfillment, cross-border freight arrangement with carrier partners, and contract logistics support.

3. Booking & Payment

Services are booked through our contact form, phone, or WhatsApp. Upon receiving your request, we will confirm the service tier, pricing, and scheduling before proceeding. Payment terms for individual shipments are confirmed at booking. For corporate business accounts, specific commercial terms (including billing cycles and volume rates) are documented in your individual service agreement.

4. Prohibited Items

The following categories of items are strictly prohibited and will not be accepted for shipment through S Parcel Logistics:

• Hazardous, explosive, or flammable materials
• Illegal substances or contraband
• Counterfeit or infringing goods
• Live animals or perishable goods requiring unapproved temperature control
• Customs-restricted or illegal items under Singapore law

If you are uncertain whether an item can be shipped, please review our FAQ or contact us before booking. We reserve the right to refuse any shipment that violates safety or legal guidelines.

5. Liability & Limitation of Liability

S Parcel Logistics exercises reasonable care in the handling, transit, and delivery of all shipments. Our liability for loss, damage, or delay is handled in accordance with the terms agreed at booking. We encourage customers to declare the full value of high-value shipments and discuss insured or declared-value shipping options with our team when requesting a quote.

6. Delays & Force Majeure

While we strive to meet all agreed delivery timelines, S Parcel Logistics shall not be liable for delays or failures to perform caused by events outside our reasonable control—including severe weather, natural disasters, traffic disruptions, government actions, customs delays, or carrier partner failures. In such cases, we will notify you promptly and make reasonable efforts to resume service as soon as practicable.

7. Customer Responsibilities

As a customer, you are responsible for:

• Providing accurate and complete pick-up and delivery addresses, including postal codes and recipient contact numbers.
• Ensuring that all parcels are packaged securely to withstand standard transit handling.
• Truthfully declaring the contents of each shipment and ensuring no prohibited items are included.
• Ensuring a representative is available at the agreed pick-up and delivery times.

8. Cancellations

Cancellations should be communicated as early as possible. Cancellations made prior to shipment collection are accepted without charge. Cancellations requested after collection has taken place may be subject to handling or transit fees based on services already rendered.

9. Governing Law

These Terms and any dispute arising out of or in connection with the services provided by S Parcel Logistics Pte. Ltd. shall be governed by and construed in accordance with the laws of the Republic of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore.