Privacy Policy

1. Introduction

This Privacy Policy applies to all visitors, customers, and business partners who interact with S Parcel Logistics Pte. Ltd.("we", "us", or "our") through our website, phone, WhatsApp, email, or in person. By engaging with our services or submitting your personal data through any of these channels, you consent to the practices described in this policy.

2. What Personal Data We Collect

We may collect the following types of personal data:

• Full name provided when you make an enquiry or open an account.
• Contact details including email address, phone number, and WhatsApp contact.
• Company name if you are enquiring or shipping on behalf of a business entity.
• Delivery addresses for pick-up and drop-off locations associated with your shipments.
• Inquiry details submitted via our contact form, including message content and quotes.
• Shipment information including contents descriptions, weights, and dimensions.

3. How We Use Personal Data

We use your personal data for the following purposes:

• To process enquiries and provide accurate quotes for logistics services.
• To arrange and execute deliveries, including pick-ups, transit, and drop-offs.
• To respond to customer support requests and communicate real-time shipment updates.
• To manage business accounts, including invoicing and corporate service agreements.
• To comply with legal and regulatory obligations under Singapore law.

4. Legal Basis & PDPA Compliance

We handle your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore. Our legal basis for processing your data includes your consent, the necessity of processing for the performance of a logistics contract, and compliance with legal obligations. We are committed to the PDPA’s key principles: consent, purpose limitation, notification, accuracy, protection, retention limitation, and openness.

5. Data Sharing & Disclosure

We do not sell your personal data to any third party. We only share your data with service partners where it is necessary to fulfil a delivery request—such as carrier partners involved in cross-border freight arrangement. In such cases, we share only the minimum information required to execute the specific shipment.

6. Data Retention & Security

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including legal or regulatory retention requirements. We apply reasonable security measures—including access controls, encrypted storage, and internal handling protocols—to protect your data against unauthorized access or loss.

7. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or withdraw your consent to data processing at any time (subject to contractual or legal restrictions). To exercise these rights, please reach out through our Contact page.

8. Cookies

Our website uses basic functional and analytics cookies to operate effectively and evaluate site performance. Functional cookies ensure essential site operations, while analytics cookies help us optimize user experience. We do not use cookies for targeted behavioral advertising.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. When updates occur, we will revise the effective date at the top of this page.