Frequently Asked Questions

Our main office is located at 111 North Bridge Road, #07-09, Peninsula Plaza, Singapore 179098. You can find us on the map on our Contact page.

If no one is home, our driver will call or message the person receiving it. We can come back another time, leave it in a safe place if they say it is okay, or let them pick it up later.

Yes! You can choose a specific time window for your delivery. Just tell us when you want it delivered when you get a quote. Some specific times might cost a little extra.

The cost depends on how fast you want it, how heavy and big the parcel is, and where it is going. We will always give you a clear price before you send anything.

Please use strong boxes or padded envelopes. If your item can break easily, wrap it well with bubble wrap or foam. Make sure the box is taped tightly.

Yes, we do! If you send a lot of parcels regularly, we can give you better prices. Please contact us to talk about a business plan.

You can reach us easily! Call or WhatsApp us at +65 9449 9356, or email us at sparcelofficial@gmail.com. We are happy to help!

It is very easy. Just send us a WhatsApp at +65 9449 9356 or email us. We will ask about how many parcels you send and give you a special plan and price.

For normal shipments, you can pay when you book. For business accounts, we will agree on a payment plan (like paying once a month) when we set up your account.

In Singapore, you cannot send dangerous goods, chemicals, illegal items, fake goods, or live animals. If you are sending items to another country, there might be more rules.

If you are not sure, please ask us before you book! Just send us a message with what the item is, and we will tell you if we can deliver it safely.